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Deactivate or delete users

Updated

This article is for Designated Safeguarding Leads (DSLs).

Deactivate a user

You can temporarily deactivate a staff member’s account to stop them from accessing Record Manager. For example, you can deactivate a user who's on long-term leave. A deactivated user’s information is still in Record Manager. 

To deactivate a user:

  1. At the top-right of the page, select the Account icon > User Manager.
  2. In the Active Users table, find the user and select Disable. The user's name will move to the Disabled Users list. 

You can select Disabled Users to expand the list and find the user.

Delete a user 

Deleting a user means removing their account from Record Manager. Their name won’t appear in either the Active or Disabled users lists. Deleting a user is advised for someone who has left their position at school. 

To delete a user permanently from Record Manager, contact our Support Team.

Note
If a user is transferring to another school within a Multi-Academy Trust and will retain the same email address,  contact our Support Team to transfer the account without deleting.