If you have Record Manager integration, you should see Monitor Event alerts with a Risk Level of 3 or higher by default in Record Manager for any Alerting Profile where you are listed as the Safeguarding contact.
You can troubleshoot which Monitor Alerts are displayed in Record Manager:
- Sign in to the Smoothwall Cloud Portal and go to Monitor > Organizations.
- Select Edit on your school's tile.
- Select Alerting Profiles on the sidebar.
- Open the relevant Alerting Profile.
- Select Edit Alerting Profile and follow the solutions provided in Table 1 for your issue.
- Select Update.
| Issue | Solution |
|---|---|
| I don't see any Monitor Alerts in Record Manager. |
If you have access to multiple Record Manager sites, check you are viewing the correct site. If you still do not see any Monitor Alerts in Record Manager, submit a help request to our Support Team. |
| I see too few Monitor Alerts in Record Manager. |
Check if the Record Manager Alerts column has the Risk Level of 1 or higher for the Event Types (risk categories) you need to see in Record Manager. |
| I see too many unnecessary Monitor Alerts in Record Manager. |
Set a higher Risk Level in the Record Manager Alerts column to reduce the unnecessary Monitor Events sent to Record Manager. |
| I don't need certain types of Monitor Alerts in Record Manager. | Select n/a for the Event Types in the Record Manager Alerts column to stop sending these types of Event Alerts to Record Manager. |
Table 1: Monitor Event Alerts issues and solutions