Delete a record

Sometimes it may be necessary to remove a record from a student’s chronology. This can happen, for example, if a record is mistakenly created for the wrong student or if an update is added to the wrong record. This article describes the steps for deleting a record.

Reminders

• Deleted records won't be restored.
• Deleting a record also deletes all associated records and information such as updates, referrals, body maps, and attached files.
• If the record includes multiple students, it will be deleted only for the student you’ve selected and remain for the others in the record.
• A record can be deleted regardless of status. Closed records can be deleted, and students can be deleted from Closed records.
• Record deletion is an automated process and can take up to 48 hours.

Request a record’s deletion

1. Sign-in to Record Manager and find the record.
2. Open the record:
   
   • From the Dashboard, select View Record. If the record has multiple students, select the student you’re removing the record for.
   • From the student’s Chronology, select Details.
3. Record Manager will open the record within the student's Chronology. On the record’s toolbar, select Delete.
4. In the Audit Information/Delete Request pop-up, enter your reason for deleting the record.
5. Select Delete. Smoothwall will receive your request and a ‘pending deletion’ indicator will appear for the record within the Dashboard and in the student's Chronology.