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Create records from Monitor alerts

Updated

This article is for Designated Safeguarding Leads (DSLs).

You can create records from alerts that Record Manager receives from Monitor. These alerts are triggered based on risk levels associated with data captured from students’ devices. 

Before you start

  1. Contact our Support Team to set up your school’s Monitor integration with Record Manager.
  2. Ensure you have the following user roles:
  3. Create a new Monitor Alerting Profile or edit Alert Levels in Monitor.  Events that meet the risk levels will appear as alerts in the Record Manager dashboard. 

Create a Monitor Alert record

  1. Go to Record Manager > Dashboard.
  2. Select View Alerts on the Smoothwall Monitor and Pulse Alerts bar at the top of the page. This bar appears only when Monitor sends alerts to Record Manager.
  3. Select Details to expand the alert.
  4. Select Create Record.
  5. In the Create Record from Alert pop-up, enter the student’s name.
  6. Select Create Record. The record will appear on the student’s Chronology as Monitor Alert.
  7. Go to the student's Chronology and locate the new record.
  8. Select Details to view the new record’s details.

Note

Record Manager adds a Monitor Alert record based on the date it is received, so the new record  may not appear at the top of the Chronology. Use your browser’s Find feature to find the record more quickly.